Features:Comprehensive and Balanced Approach: The text places the student squarely in the production/operations function in a variety of businesses and situations allowing them to see the role OM has in industry.Problem-Solving and Decision-Making Approach: Each chapter includes numerous examples of operations management problems with complete, step-by-step solutions. Many of the problems and examples and been abstracted from actual situations in industry.Business Snapshots: Throughout the text, these sections demonstrate the contemporary importance and relevance of OM by showing real-world, service and manufacturing applications of chapter topics.Wrap-Up: "What World-Class Companies Do" discussions are found at the end of each chapter. These boxed features apply chapter concepts to the explanations of how the world's best-managed companies are using OM.About the book: Operations Management : Concepts, Techniques & Applications: With 2 CD: 9th EditionThis comprehensive text will introduce students to the many operations topics and issues faced by leading service and manufacturing organizations. An emphasis is placed on new developments in the field of operations management and new information resources available, such as the Internet, while retaining a strong focus on the fundamental concepts of operations management. The goal of this text is to help students gain an understanding of what operations management involves, how it relates to other functional areas in an organization, the types of problems that are faced by operations managers, and common decision-making approaches.ContentsPART I: MANAGING OPERATIONS IN A GLOBAL ENVIRONMENTIntroduction to Operations ManagementOperations Strategies in a Global EconomyPART II: PLANNING THE STRATEGIC USE OF RESOURCESDemand ForecastingProduct, Process, and Service DesignFacility Location, Capacity, and LayoutOperations TechnologiesOperations Quality ManagementStrategic Allocation of ResourcesService Operations Planning and SchedulingProject ManagementPART III: MANAGING OPERATIONS IN THE SUPPLY CHAINSupply Chain Management and E-BusinessJust-in-Time and Lean ManufacturingProduction Planning and Aggregate PlanningInventory ManagementResource Requirement Planning: MRP and CRPManufacturing Operations SchedulingPART IV: MAINTAINING EFFECTIVE AND EFFICIENT OPERATIONSQuality ControlEmployee ProductivityMaintenance Management